Privacy Policy
MyCare MD LLC — Effective Date / Last Updated: March 23, 2026
1. Introduction
MyCare MD LLC ("MyCare MD," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access our website, booking system, telehealth services, and related digital platforms (collectively, the "Services").
MyCare MD is a physician-supervised telehealth and appointment-based healthcare service. We operate with the same standards of confidentiality, security, and integrity expected of in-person medical care.
Scope of This Privacy Policy
This Privacy Policy applies to:
• Visitors to our website at dxmycare.com
• Individuals who submit a booking form or complete an intake
• Patients receiving telehealth or in-person services through MyCare MD
• Communications with our clinical or administrative teams
This Policy does not replace or supersede our HIPAA Notice of Privacy Practices, which governs how protected health information ("PHI") is handled under applicable healthcare laws.
2. Information We Collect
A. Personal Information
We may collect identifying information, including:
• Full name
• Date of birth
• Email address
• Phone number
• Mailing or billing address
• Payment and billing information
B. Health & Medical Information (PHI)
When you seek care or complete a booking form, we collect health information necessary for clinical evaluation and scheduling, including:
• Medical history and current symptoms
• Medications and allergies
• Intake form responses and follow-up communications
• Lab values or diagnostic data, when applicable
This information is collected solely for the purpose of providing physician-supervised medical care and coordinating appointments.
C. Technical & Usage Information
We automatically collect limited technical data, such as IP address, device and browser type, log data, usage patterns, cookies, and similar technologies to maintain platform security and performance.
How We Use Your Information
We use your information to:
• Evaluate eligibility for telehealth and in-person services
• Schedule, confirm, and manage appointments
• Facilitate physician review and clinical decision-making
• Communicate with you regarding care, updates, or support
• Process payments and prevent fraud
• Improve service quality, safety, and compliance
• Meet legal, regulatory, and licensure obligations
MyCare MD does not sell your personal or health information.
4. Medical Care & Physician Oversight
All medical decisions are made by licensed physicians operating under applicable state laws. Information you provide is reviewed as part of a legitimate clinical workflow and is not evaluated by automated decision-making systems in isolation. Your data is used to support individualized medical judgment, not generalized recommendations.
5. Sharing & Disclosure of Information
A. Healthcare & Operational Partners
• Licensed physicians and clinical staff involved in your care
• State-licensed pharmacies fulfilling prescriptions, where applicable
• Clinical service providers supporting care delivery
B. Service Providers
We use vetted third parties for secure data hosting, payment processing, appointment scheduling, and customer support systems. These providers access information only to perform services on our behalf and are bound by confidentiality obligations.
C. Legal & Regulatory Requirements
We may disclose information if required to comply with applicable laws, court orders, lawful government requests, or to protect patient safety, rights, or integrity of care.
6. HIPAA & Health Information Protections
MyCare MD complies with applicable federal and state privacy laws, including HIPAA where applicable. Protected Health Information is access-restricted, stored in HIPAA-aligned systems, and shared only for treatment, payment, or healthcare operations.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information, including encrypted data transmission, access controls, secure hosting environments, and role-based access. While no system can guarantee absolute security, MyCare MD takes reasonable and industry-appropriate measures to protect your information.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enable core site functionality, improve performance, and understand aggregate usage trends. You may manage cookie preferences through your browser settings.
9. Data Retention
We retain personal and health information only as long as necessary to provide medical care, meet legal and regulatory obligations, and resolve disputes.
10. Your Privacy Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information where legally permitted. Requests may be subject to identity verification and medical record retention laws. To submit a request, contact us at [email protected].
11. Children's Privacy
MyCare MD Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated Policy.
13. SMS / Text Message Communications
A. Opt-In and Consent
MyCare MD offers an SMS text messaging program to provide patients and users with appointment confirmations, scheduling reminders, booking updates, care team communications, and related health service alerts. By providing your mobile phone number and checking the opt-in consent box on our booking form at dxmycare.com, you expressly consent to receive recurring automated text messages from MyCare MD at the mobile number provided. Consent is not a condition of booking or use of our services.
B. Message Frequency
Message frequency varies based on your appointment activity and care plan. You may receive messages related to appointment confirmations, scheduling reminders, booking status updates, care team follow-ups, and account alerts. Typical users receive between 2 and 6 messages per month.
C. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. MyCare MD is not responsible for any fees charged by your mobile carrier in connection with receiving SMS messages.
D. How to Opt Out
You may opt out of receiving SMS messages from MyCare MD at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further messages will be sent. To re-enroll, reply START or re-enter your consent on our booking form.
E. Help and Support
For help with our SMS program, reply HELP to any message or contact us at [email protected]. Additional information about our services is available at dxmycare.com.
F. No Sharing of SMS Opt-In Data
Your mobile phone number and SMS opt-in consent data will never be shared, sold, rented, or disclosed to any third parties, affiliates, or lead generators for marketing or promotional purposes. This restriction applies regardless of any other data sharing practices described in this Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
14. Contact Us
For privacy-related questions or requests, contact us at:
MyCare MD LLC
5429 University Pkwy #1093, University Park, FL 34201, United States
Email: [email protected]
Website: dxmycare.com
We will respond to your inquiry in a timely manner and in accordance with applicable law.
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